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Anti-Spam Policy

Introduction

JR Trading is committed to maintaining a secure, professional, and reliable communication environment for customers, suppliers, and business partners. This Anti-Spam Policy explains how JR Trading manages unwanted, misleading, fraudulent, or unauthorized electronic communications associated with its website and business activities. We aim to ensure that all communications sent through our business channels remain relevant, transparent, and connected to legitimate customer or commercial requirements. This policy applies to communications involving enquiries, quotations, steel supply requests, service requirements, business discussions, and other legitimate interactions with JR Trading. JR Trading does not support the use of deceptive messages, unauthorized bulk communications, misleading offers, or fraudulent communication practices. We take reasonable steps to prevent our communication channels from being misused for spam or other inappropriate activities. Visitors and customers are expected to provide accurate information when communicating with JR Trading through website forms or other available contact channels. Information submitted through the website should be relevant to the purpose of the particular enquiry or business communication. JR Trading may review suspicious submissions to protect its customers, business operations, and communication systems from misuse. This policy is intended to promote responsible communication while supporting genuine business enquiries and customer service requirements. Any communication that appears fraudulent, deceptive, abusive, or unrelated to legitimate business purposes may be reviewed and appropriately handled. Customers may contact JR Trading if they believe they have received an unauthorized or suspicious communication claiming to represent the company.

What We Consider Spam

Spam generally refers to unsolicited, irrelevant, deceptive, excessive, or unauthorized electronic communication sent without a legitimate business purpose. This may include messages containing misleading claims, suspicious links, fraudulent offers, or requests for sensitive information without a valid reason. Repeated submissions through website forms that provide no genuine business requirement may also be treated as inappropriate communication. Automated messages generated through unauthorized software or scripts may be considered spam when they interfere with normal website operations. Submissions containing intentionally false names, contact information, company details, or project requirements may be subject to review. Messages that deliberately promote unrelated products, services, websites, or businesses through our communication forms may be considered unwanted communication. Communications designed to manipulate recipients into revealing confidential information may be classified as fraudulent or abusive activity. Excessive requests that unnecessarily consume customer service resources may also be restricted when they have no legitimate commercial purpose. Messages containing malicious files, harmful links, suspicious attachments, or potentially dangerous content may be rejected or reported. JR Trading may consider the frequency, content, source, and purpose of communications when identifying potentially unwanted activity. Not every unsolicited communication is automatically considered spam when it relates to a genuine business enquiry or customer requirement. Our assessment will focus on whether the communication has a legitimate, relevant, and reasonable business purpose.

Prohibited Activities

Users must not use JR Trading website forms or communication channels to distribute unauthorized promotional or commercial messages. Users must not submit automated requests designed to overload, disrupt, or interfere with website communication systems. Visitors must not use false identities or misleading information to conceal the actual purpose of their communication. Communication channels must not be used to distribute fraudulent investment opportunities, fake quotations, or misleading commercial offers. Users must not send malicious links, harmful files, malware, or other content that could compromise the security of recipients or systems. Website forms must not be used to collect information from other individuals without appropriate authorization or legitimate purpose. Users must not repeatedly submit identical or substantially similar messages in a manner intended to disrupt normal operations. Unauthorized advertising or promotion of unrelated businesses through JR Trading forms is not permitted. Communication must not contain threatening, abusive, discriminatory, or intentionally harmful material. Users must not attempt to impersonate JR Trading employees, representatives, suppliers, customers, or other business partners. Any attempt to manipulate website communication systems through scripts, bots, or unauthorized automated tools may be restricted. JR Trading reserves the right to take reasonable action when prohibited communication activities are identified.

Website Form Protection

JR Trading uses website forms to receive legitimate enquiries relating to steel products, services, quotations, and business requirements. Form submissions may be reviewed to identify unusual activity, repeated requests, or potentially automated communication. Reasonable validation methods may be used to help ensure that information submitted through forms is relevant and properly formatted. JR Trading may limit or reject submissions that appear to be generated through automated or abusive activity. Repeated submissions from the same source may be reviewed when they appear excessive or unrelated to genuine business requirements. Website form information should be entered accurately and only when there is a legitimate reason for contacting the company. Visitors should not use forms to distribute promotional content unrelated to JR Trading's products or services. Form fields should not be intentionally filled with misleading information to bypass normal communication controls. JR Trading may implement reasonable technical measures to identify suspicious patterns and protect website functionality. These measures are intended to support genuine customers while reducing unwanted or harmful communication. Form protection methods may be adjusted when necessary to address emerging spam techniques or security concerns. Customers experiencing difficulty submitting a legitimate enquiry may contact JR Trading through the appropriate available business channel.

Automated and Bot Submissions

Automated submissions may be restricted when they are not associated with a legitimate customer or business requirement. Bots and scripts must not be used to repeatedly submit information through JR Trading website forms without authorization. Automated activity that creates excessive traffic or consumes unnecessary communication resources may be blocked. JR Trading may use reasonable technical indicators to identify patterns commonly associated with automated submissions. These indicators may include unusual submission frequency, repeated content, abnormal request behavior, or other suspicious activity. Legitimate automated systems should not attempt to bypass validation, security controls, or communication restrictions. Any attempt to circumvent website protection measures may result in access restrictions or other appropriate action. Automated submissions containing false contact information may be treated as suspicious communication. JR Trading may retain relevant technical information where reasonably necessary to investigate repeated abusive activity. We aim to distinguish genuine customer activity from automated misuse wherever reasonably possible. Security controls may occasionally affect legitimate users, and reasonable steps may be taken to address genuine submission difficulties. Automated activity should always comply with applicable laws and the legitimate requirements of the JR Trading website.

Misleading Messages

JR Trading does not authorize deceptive messages that falsely represent the company, its employees, suppliers, or business partners. Fraudulent communications may include false quotations, fake payment requests, misleading offers, or unauthorized requests for confidential information. Customers should carefully verify unexpected messages that appear to originate from JR Trading before taking any financial or commercial action. A suspicious message should not be treated as genuine simply because it contains the JR Trading name, branding, or business references. Customers should verify unusual payment instructions or significant changes to previously agreed commercial information through trusted communication channels. JR Trading may investigate reports concerning communications that appear to impersonate the company or its representatives. Information provided by customers may assist in identifying and addressing fraudulent communication activity. Customers should avoid clicking suspicious links or opening unexpected attachments received through questionable communications. Any message requesting sensitive information without a clear business purpose should be treated with appropriate caution. JR Trading will make reasonable efforts to protect its communication identity and reduce opportunities for impersonation. Customers are encouraged to report suspicious messages that appear to misuse the JR Trading name or business identity. We may take appropriate steps to address confirmed fraudulent communication within our reasonable authority.

Unwanted Communication

JR Trading aims to keep promotional and informational communications relevant to the interests and requirements of recipients. Promotional communication should have a legitimate connection to the recipient's relationship, enquiry, or requested information. Unrelated advertising should not be distributed through JR Trading communication channels. Customers should not use our website forms to promote unrelated products, services, websites, or commercial opportunities. Excessive promotional messages may be treated as unwanted communication when they interfere with normal business operations. JR Trading may restrict communication that appears to be primarily intended to advertise unrelated products or services. Relevant business information may be communicated when it is reasonably connected to a customer's enquiry or communication preference. Promotional content should not contain misleading claims regarding product availability, pricing, quality, certification, or delivery. Communications should provide sufficient information for recipients to understand the nature and purpose of the message. JR Trading seeks to maintain professional communication practices across its customer and business relationships. We may review communication practices when repeated promotional activity appears excessive or inappropriate. Customers can contact JR Trading if they believe they have received an unwanted promotional message associated with the company.

Third Party Communication

JR Trading may work with suppliers, logistics providers, service partners, and other businesses as part of normal commercial operations. Third parties must not falsely represent themselves as JR Trading employees, representatives, or authorized agents. Any third party communication claiming to represent JR Trading should accurately identify the nature of the relationship. Customers should exercise caution when receiving unexpected requests from individuals claiming to act on behalf of JR Trading. Suspicious requests for payments, confidential information, credentials, or unusual commercial actions should be independently verified. JR Trading may investigate reports of unauthorized parties using its company name or business identity. Where appropriate, information about suspicious communication may be shared with relevant service providers or authorities. Third parties should not use JR Trading branding or business information to create misleading or fraudulent communications. Unauthorized use of company information may be treated as an inappropriate activity and may result in appropriate action. Customers can contact JR Trading directly when they need to verify the authenticity of a questionable communication. We encourage customers to retain suspicious messages and relevant information when reporting potential impersonation. JR Trading aims to protect customers and business partners from communication practices that falsely associate third parties with the company.

Reporting Spam or Messages

Customers who receive suspicious communication claiming to represent JR Trading are encouraged to report the matter promptly. Reports should provide sufficient information to help our team understand the nature and source of the suspected communication. Where possible, customers should retain the original message, sender details, subject information, and relevant communication records. Screenshots or other supporting information may help our team assess a reported spam or impersonation incident. Customers should avoid modifying suspicious messages before reporting them when the original information may assist an investigation. JR Trading may review reported communications to determine whether they appear to be unauthorized or fraudulent. Reported information may be shared internally with personnel responsible for business communication and security matters. We may take reasonable steps to restrict or address communication sources that appear to be abusing company channels. Reports involving serious fraudulent activity may require further action through appropriate external channels. JR Trading cannot guarantee that every reported communication can be immediately identified or prevented. Customers may be contacted when additional information is reasonably required to investigate a reported issue. Reporting suspicious communication helps us improve awareness and maintain safer communication practices for our business community.

Monitoring and Security Measures

JR Trading may use reasonable monitoring and security measures to protect its website and communication channels from misuse. Such measures may help identify unusual submission patterns, excessive requests, or potentially automated activity. Monitoring is intended to protect legitimate customers, business information, website functionality, and communication systems. Security measures may include technical validation, traffic controls, submission limits, and other reasonable protective mechanisms. JR Trading may investigate activity that appears to compromise or threaten the proper operation of its website. We may restrict access or communication where necessary to reduce confirmed or suspected abuse. Technical information may be reviewed when reasonably required to investigate security incidents or repeated spam activity. Security controls may change over time as communication threats and misuse techniques develop. JR Trading aims to apply protective measures in a manner that minimizes unnecessary disruption to legitimate visitors. No online communication system can be guaranteed to remain completely free from spam, fraud, or security threats. Customers should also maintain reasonable security practices when communicating with JR Trading electronically. Cooperation between customers and JR Trading helps improve the overall security and reliability of business communications.

Policy Enforcement

JR Trading reserves the right to review and restrict communications that appear to violate this Anti-Spam Policy. Actions may include rejecting submissions, restricting communication access, or investigating suspicious activity where appropriate. The response to suspected spam may depend on the nature, frequency, severity, and potential impact of the activity. Serious or repeated misuse may be escalated through appropriate business, technical, or legal channels. JR Trading may cooperate with relevant service providers or authorities when required to address unlawful communication activity. We aim to apply this policy reasonably while continuing to support legitimate customer enquiries and business communication. Customers should provide truthful and relevant information when contacting JR Trading through website forms. Any concerns regarding spam, fraudulent messages, or suspected impersonation may be communicated to our team. Reports should include enough information to help us identify the relevant message or communication source. JR Trading may request additional details when necessary to investigate a reported communication issue. We encourage customers to contact us whenever they have reasonable concerns about communication claiming to represent the company. Maintaining responsible communication practices helps JR Trading provide secure, professional, and dependable service to its customers and business partners.

Policy Updates

JR Trading may revise this Anti-Spam Policy when necessary to address changes in communication practices, technology, or business operations. Changes may be introduced to strengthen protection against emerging spam, fraud, automated abuse, or impersonation techniques. Visitors are encouraged to review the applicable policy when using JR Trading communication channels. The policy is intended to support legitimate communication while discouraging activities that could harm customers or business operations. Customers are expected to communicate respectfully and provide information that is relevant to their intended business purpose. Users should not attempt to bypass reasonable communication controls implemented to protect the website. JR Trading may continue improving its technical and operational practices to reduce unwanted communication. We encourage customers to report suspicious activity so that potential communication risks can be identified more quickly. Any business communication should accurately represent the sender, purpose, and nature of the requested interaction. Customers should independently verify unusual requests before providing sensitive information or taking significant commercial action. JR Trading remains committed to maintaining trustworthy communication practices across its steel supply and industrial service operations. By using our website communication channels responsibly, visitors help maintain a secure and professional environment for everyone.